5 Ways to Leverage Emotional Agility to Improve Customer Relations
In a world dominated by Twitter rants, viral videos and digital clapbacks, the art of emotional agility is rapidly disappearing. Rarely do we take the
Black History Month: Meet 3 Catalysts for Change
What do an athlete in an uncommon sport, a committed father and a successful young entrepreneur have in common? They are all inspiring catalysts for
How a Leader’s Personal Drive Affects the Rest of the Team
Drive is the innate urge to attain a goal or satisfy a need. As leaders, we rely on drive in ourselves, our teams and our organizations
Black History in the Making
Everyone loves quotes. They have a gravitational pull that compels and conjures up an innate drive to become the sentiment that the quote embodies—or at
Managing Change Resistance in Your Organization…
Change resistance is normal. We all experience change in our lives at one point or another, whether as a child being moved to a new
4 Ways to Increase Employee Motivation
According to James K. Harter, Ph.D., Gallup’s chief scientist for workplace management, 75% of workers who quit their jobs leave for reasons influenced by their
4 Keys to Evaluating Before Disrupting
Land surveyors meticulously identify and measure all points and objects within a geographical area. They use the data to map out the land, but also
How Should You Respond to Unwanted Feedback?
As a leader, you have certainly been the recipient of unwelcome feedback. The comments may have focused on your leadership style, specific actions or remarks
How to Get Intentional About Leadership Assessment
Only 42 percent of leaders say the overall quality of their organization’s leadership is high, according to the Global Leadership Forecast 2018. Whether your leaders fall